We manage all aspects of Airline passenger representation including sales and marketing activities, managing trade distribution and relationships, monitoring sales performance, contact servicing for trade and direct customers as well as general administrative and financial requirements for both online and offline airlines. We understand the specific needs of our airline partners and can tailor our services accordingly, from full service to one-off support. 

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Travel Trade Sales And Distribution

The trade distribution channel is multi-faceted and dynamic.  We have in-depth relationships across all channels and sales and marketing strategies which achieve great outcomes for all our clients.

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Managing Sales Performance

We have a highly experienced sales team calling in all markets, meeting performance objectives and backed by solid reporting and analysis

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Reservations & Ticketing

Full reservations and ticketing services via multiple communication channels, including flight disruption, complaint resolution, Frequent Flyer and key customer support.

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Airline Pricing And Performance Analysis

We have extensive experience with airline pricing, fare filing, analysis of route performance and competitor activity and in working with all sales analysis tools in market.

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Performance & Data Analysis

Our teams have experience with a wide range of data and intelligence tools eg MIDT, Paxis.

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Online, Social And Digital

We manage a number of our clients local online and social channels.  We know how to maintain an engaged connection with our local market.

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Public Relations And Media

We have invaluable expertise and relationships with the whole media and digital spectrum and are able to identify opportunities and leverage news with the most influential voices.

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Financial Services

We can provide airlines with full financial reporting and administration support services in the local market.

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Testimonials

Here's what our clients have to say about working with us.

What I like the most about working in a marketing organization are the projects that are daring and risky; that is the edgy part of our job. I realize with a topic like remembrance tourism this actually is an even greater challenge. And that is why I am so proud of you that in Australia we managed to do something guerilla – off the beaten track- for which we got great and positive feedback, and of course the results we hoped to achieve via social media. This is how VisitFlanders wants to be seen over the globe! - Elke Dens, Marketing Manager, Visit Flanders (Brussels)

I just wanted to congratulate you on a fantastic Aloha Downunder media lunch last Friday. The venue was divine and a great group of media in attendance. Great job on all fronts! - Donna Parkin, Outrigger Resorts PR – Australia / New Zealand / Fiji

It is my turn, just a note to say big thank you again for a wonderful week/roadshow and for all your efforts to make it happen. The media event turned out to be a great success, in terms of excellent management, content (key messages), top tier journalist presence, stakeholders networking and beautiful set up. - Monique Safayan, Abu Dhabi Tourism, International Media Relations Executive Communications & Public Relations Department

Trade

We have provided dedicated airline and destination representation services to some of the world’s most trusted travel brands – predominately leading global airlines and tourism boards – for over 40 years.