privacy policy
Introduction
We are committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ). This privacy statement explains how we collect, use, disclose, and secure your personal information when you visit our website or use our services.
What personal information do we collect?
Personal information is any information that can be used to identify you or that we can link to you. The types of personal information we may collect include:
• Your name, email address, phone number, and other contact details
• Your billing and payment information, such as your credit card details
• Your preferences, feedback, and survey responses
• Your usage of our website and services, such as your IP address, browser type, device type, and cookies
• Any other information you provide to us voluntarily or that we obtain with your consent
How do we collect your personal information?
We may collect your personal information in various ways, such as:
• When you visit our website or use our services
• When you register for an account or subscribe to our newsletters
• When you contact us by phone, email, or online chat
• When you participate in our surveys, promotions, or events
• When you interact with us on social media or other platforms
• When you provide us with feedback or testimonials
• When we receive your personal information from third parties, such as our service providers, partners, or affiliates
How do we use your personal information?
Generally we only use your personal information for the primary purpose for which we have collected it, or for another closely related purpose. The uses may include the following:
• To provide you with our website and services and to communicate with you
• To process your orders, payments, and invoices and to deliver our products or services to you
• To personalise your experience and to tailor our content, offers, and advertisements to your interests and preferences
• To conduct market research and analysis and to measure our performance and customer satisfaction
• To comply with our legal obligations and to protect our rights and interests
• To prevent, detect, and respond to fraud, security breaches, or other issues
• To send you marketing communications, newsletters, and other information that may be of interest to you, with your consent or as permitted by law
How do we disclose your personal information?
We may disclose your personal information to third parties in certain circumstances, such as:
• To our service providers, partners, or affiliates who help us provide our website and services or perform functions on our behalf, such as hosting, payment processing, delivery, analytics, marketing, or customer support
• To our professional advisers, auditors, insurers, or legal representatives, as necessary for our business operations or legal matters
• To law enforcement, regulators, courts, or other authorities, as required or authorised by law or to protect our rights and interests or those of others
• To potential or actual buyers, sellers, or merger partners, in the event of a business transaction or reorganisation involving us or our assets
• To any other parties with your consent or as permitted by law
How do we protect your personal information?
We take reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. We use various security measures, such as encryption, firewalls, password protection, and access control. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account details and password confidential and for notifying us of any suspected or actual breach of security.
How do we store and transfer your personal information?
We store your personal information on servers located in Australia and New Zealand or in other countries where our service providers, partners, or affiliates operate. We may transfer your personal information across borders in accordance with the applicable laws and regulations. When we do so, we ensure that there are adequate safeguards in place to protect your personal information, such as contractual clauses, binding corporate rules, or recognised certification schemes. By using our website or services, you consent to the storage and transfer of your personal information as described in this privacy statement.
How do we retain and dispose of your personal information?
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it or as required by law. We dispose of your personal information securely and in accordance with our data retention policies and procedures. We may retain some of your personal information in anonymised or aggregated form for statistical, research, or marketing purposes.
How do we respect your rights and choices?
You have certain rights and choices regarding your personal information, such as:
• You can access, update, correct, or delete your personal information by logging into your account or contacting us
• You can opt out of receiving marketing communications, newsletters, or other information from us by following the unsubscribe link or instructions in our emails or contacting us
• You can manage your cookie preferences and settings in your browser or device
• You can request a copy of your personal information or ask us to transfer it to another party, subject to technical feasibility and legal requirements
• You can withdraw your consent to our processing of your personal information at any time, without affecting the lawfulness of our processing before your withdrawal
• You can lodge a complaint with us or the relevant data protection authority if you have any concerns about how we handle your personal information
We will respond to your requests or queries within a reasonable time and in accordance with the applicable laws and regulations. We may ask you to verify your identity or provide additional information before we process your request. We may also charge a reasonable fee or refuse your request if it is excessive, repetitive, or unfounded.
How do we update this privacy statement?
We may update this privacy statement from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated version on our website or by sending you an email. We encourage you to review this privacy statement periodically to stay informed of how we collect, use, and protect your personal information.
How do we contact you?
If you have any questions, comments, or feedback about this privacy statement or our handling of your personal information, please contact us at:
Email: privacy@walshegroup.com
Phone: +61 2 9286 8927
Address: PO Box Q1348, QVB Post Office Sydney NSW 2000, Australia
This privacy statement was last updated on 03/06/2024.
