South African Airways has been awarded the 2019 Skytrax Award for Best Airline Staff in Africa for the seventh time, reaffirming its vision to be the leading airline on the African continent.
The award recognises service excellence across the entire spectrum of front-line customer service touch points and includes staff service for both airport and on-board experiences. Customer satisfaction scoring evaluates all aspects of staff service efficiency, friendliness and service hospitality, staff language skills, and overall quality consistency for the airline’s staff.
Besides this prestigious award, SAA also received a number of other Skytrax awards for 2019:
- Best Cabin Crew in Africa;
- Best Airline Cabin Cleanliness in Africa;
- Best Business Class Lounge in Africa;
South African Airways is part of Star Alliance who also claimed the Best Airline Alliance for the fourth year running.