We know that we are naturally driven to connect with others. It is embedded in our biology, with our brains wired for reaching out to and interacting with those around us. Article by Brittany Lee Waller of TEDxSydney
As the world begins to build technology to create more efficient, cost effective systems, the nature of human interaction begins to change shape.
Those that spend their entire timelines steeped in customer service know the importance of staying connected, much like those at Virgin Australia and Delta Air Lines, a 2018 TEDxSydney partner.
“Human interactions build deeper, more meaningful connections – compassion and trust. The simple act of smiling is contagious, as we tend to mimic the facial expressions of others, it triggers that same emotional state in ourselves, which then allows us to formulate an appropriate social response,” says Clare Wheatley – General Manager, Australia and New Zealand – Delta Air Lines
“At Virgin Australia and Delta, we bring people together from all kinds of backgrounds with a single goal. We act as the connector and our on board experience facilitates the social connectivity of life experiences, from pre-departure, inflight and arrival at destination, whether travelling to visit family and friends, meeting new people, or for face-to-face business needs.”
Read more HERE