Delta has launched phase one of a test program designed to enhance the gate experience and streamline the boarding process for customers at T Concourse at Atlanta’s Hartsfield–Jackson International Airport.
As part of this three-month pilot project, customers will encounter the following features when traveling through T1, T2 and T3 gates:
- Mobile agent pods that are modern podiums with a smaller footprint than traditional gate counters, opening up space for more efficient boarding and additional customer seating.
- Handheld Nomad devices that allow gate agents to make seat changes, check bag status and more, while also freeing agents to more easily engage with customers rather than standing behind a traditional gate counter.
- Boarding pillars that create four parallel lanes, not only enhancing organization at the gate but also providing customers with a clear path to boarding, improving traffic flow.
- E-Gates that enable passengers to seamlessly and efficiently self-board by scanning their smart phone or boarding pass.
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